Basic UK mainland delivery charges

SAVER DELIVERY - FREE (required minimum order £5.00) - 2nd class

STANDARD DELIVERY - £3.95 - 1st class

EXPRESS DELIVERY - £7.95 - Next-day

* Free Saver delivery is now available on all products.

Please click below to find out more about the delivery options:
»  Mainland UK
»  Non-Mainland UK
»  International
»  BFPO

Please click here for details of what defines mainland-UK

Please click here for details of what defines mainland-UK.

For all orders we offer the following delivery services:
»  Saver - normally 3-7 working days
»  Standard - normally 2-3 working days
»  Express - next-working-day
»  Customer Collection

SAVER - FREE - 2nd class post

Saver delivery is our basic UK delivery service and is a low-priority service. We will use the most economical delivery method, usually 2nd class post. We aim to process your order within 2 days of receipt, and always process your order within 3 working days. 2nd class post normally takes 3-5 days but it is not guaranteed in this time. If you require your order by a certain date or to be tracked then we always advise the Express service. Express delivery items will always get priority on packing over Standard and Saver delivery. Saver delivery may require a signature on receipt of the goods, according to the weight and value of the order and the carrier used to send the goods.

** Please do not use Saver delivery if you are in any hurry for your goods. It is free delivery and low priority. **

** Saver delivery times are in addition to any quoted lead time. Special order items may have a lead time of 1 week or more in addition to the delivery time. **

STANDARD - £3.95 - 1st class post

With Standard Delivery we aim to process your order on the day of receipt, and always process your order within 1 working day. It will be sent 1st class post and normally takes 1-2 days but it is not guaranteed in this time. If you require your order by a certain date or to be tracked then we always advise the Express service. Express delivery items will always get priority on packing over Standard delivery. Standard delivery is prioritised over Saver delivery.
Standard delivery may require a signature on receipt of the goods, according to the weight and value of the order and the carrier used to send the goods.

Standard delivery is an optional additional service, and as such it is non-refundable in the event of an order being returned.

** Standard delivery times are in addition to any quoted lead time. Special order items may have a lead time of 1 week or more in addition to the delivery time. **

EXPRESS - £7.95 - Next day

We offer an Express delivery service for more urgent orders. Express delivery guarantees priority order processing (orders must be received before 1pm to be guaranteed to be processed on the same day) and a guaranteed Next-Working-Day delivery (excludes Saturday and Sunday). It is also a trackable service. Express delivery will require a signature on receipt of the goods - you may find it easier to use a work address for delivery. Please note that some items are special order (i.e. non-stock) and will be subject to additional lead times.

This service will be a next-working day delivery, between 9am and to 6pm. This only guarantees the delivery service. All orders are still subject to the published lead times prior to despatch. It will also be subject to stock availability.
Note that orders must be placed before 1pm to ensure same-day despatch. Orders received after this time cannot be guaranteed to be processed the same day.
All Express deliveries will require a signature on receipt of goods. Please do not choose this service if you cannot guarantee this.
The delivery service used will vary according to the size/weight of goods and delivery address.
This service is not guaranteed to all UK addresses. Please click here for more details.

Express delivery is an optional additional service, and as such it is non-refundable in the event of an order being returned.

** Express delivery times are in addition to any quoted lead time. Special order items may have a lead time of 1 week or more in addition to the delivery time. **

NEED IT EVEN MORE URGENTLY? Please note that if you require a more urgent delivery than the Express service then we can offer Next-Business-Day timed services, and also the option of a same-day Central London service by Local Courier. Please call us if you want these services - they are no longer an option when buying online. Orders must be placed before 1pm to ensure same-day delivery. Please contact us for details.

CUSTOMER COLLECTION - £0.00

If you would prefer to collect your order we do offer a collection service. Orders can only be collect once a collection time slot has been provided. Please DO NOT arrive to collect an order without prior arrangement as your order may not be available or we may be closed. We are not a shop and so not able to allow customers to browse. We may also not have the stock available to collect. Please call us to arrange collection. Orders may be collected between 10am and 5pm. Please click here to see a map for directions.

NON-MAINLAND UK DELIVERY CHARGES (e.g. Isle of Wight, Northern Ireland, etc)

Please click here for details of what defines non-mainland-UK.

For all orders we offer the following delivery services:
»  Saver - normally 3-7 days
»  Standard - normally 2-3 days
»  Express - next-business-day

SAVER - FREE - 2nd class post

Saver delivery is our basic UK delivery service and is a low-priority service. We will use the most economical delivery method, usually 2nd class post. We aim to process your order within 2 days of receipt, and always process your order within 3 working days. 2nd class post normally takes 3-5 days but it is not guaranteed in this time. If you require your order by a certain date or to be tracked then we always advise the Express service. Express delivery items will always get priority on packing over Standard and Saver delivery. Saver delivery may require a signature on receipt of the goods, according to the weight and value of the order and the carrier used to send the goods.

** Please do not use Saver delivery if you are in any hurry for your goods. It is free delivery and low priority. **

** Saver delivery times are in addition to any quoted lead time. Special order items may have a lead time of 1 week or more in addition to the delivery time. **

STANDARD - £3.95
For non-mainland UK delivery we still offer a basic Standard delivery service - we can't guarantee to process your order on the day of receipt (although we always aim to, but at busy times it may take 2/3 working days before your order is processed), and we will send orders out by the most economical service (usually Royal Mail). It will normally take between 3-5 working days from despatch (but you must allow up to 2 weeks in case of delays, before an item can be declared as lost). Please note that this service is NOT TIMED - if you require your order by a certain date or to be tracked then we always advise the Express service. Express delivery items will always get priority on packing over Standard delivery.
Standard delivery may require a signature on receipt of the goods, according to the weight and value of the order and the carrier used to send the goods.

** Standard delivery times are in addition to any quoted lead time. Special order items may have a lead time of 1 week or more in addition to the delivery time. **

EXPRESS - £7.95 or £17.95

We offer an Express delivery service for more urgent orders, but to non-mainland addresses the cost of this will vary according to the weight of the order. The cost will be shown in the Order Details stage. Express delivery guarantees priority order processing (orders must be received before 1pm to be guaranteed to be processed on the same day) and a guaranteed Next-Working-Day delivery (excludes Saturday and Sunday). It is also a trackable service. Express delivery will require a signature on receipt of the goods - you may find it easier to use a work address for delivery. Please note that some items are special order (i.e. non-stock) and will be subject to additional lead times.

This service will be a next-working day delivery, between 9am and to 6pm. This only guarantees the delivery service. All orders are still subject to the published lead times prior to despatch. It will also be subject to stock availability.
Note that orders must be placed before 1pm to ensure same-day despatch. Orders received after this time cannot be guaranteed to be processed the same day.
All Express deliveries will require a signature on receipt of goods. Please do not choose this service if you cannot guarantee this.
The delivery service used will vary according to the size/weight of goods and delivery address.
This service is not guaranteed to all UK addresses - some non-mainland will take longer than next-working day. Please click here for more details.

** Express delivery times are in addition to any quoted lead time. Special order items may have a lead time of 1 week or more in addition to the delivery time. **

Please click here for details of our non-UK delivery options.

If you require further assistance on this matter please contact us by e-mail at info@bureaudirect.co.uk or call us on +44 20 7424 8800.

We are happy to deliver to BFPO (British Forces Postal Office) addresses. Select the BFPO delivery option when completing your shopping basket and provide full BFPO address details. Please note that we have a 2k weight limit on all orders to BFPO, due to weight restrictions imposed by the Royal Mail, and we may reject any order over this limit prior to despatch. All shipments will be made by Royal Mail and are subject to their lead times. We cannot offer any Saver or Express delivery service. The reason we are unable to offer the free delivery option on BFPO orders is that we are unable to use the 2nd class post option on BFPO deliveries.

* Mainland UK is defined as as anywhere with a UK postcode, excluding areas that include the Isle of Wight, Isle of Man, Channel Islands, Scottish Highlands & Islands and Northern Ireland and any other offshore UK address. These areas are refered to as 'non-mainland UK'.
* Non-mainland UK deliveries may be subject to a delivery surcharge, which is levied on us by the carriers. We will advise you if this is required and will not ship before contacting you.
* We always aim to despatch orders on the day we receive them but cannot guarantee this on busy days. The only way to ensure same day order processing is to select Express delivery. With Standard delivery we aim to process the same day but it will not be prioritised for same-day processing.
* We set a cut-off time for receiving orders of 1pm. Orders must be received by this time to be guaranteed to be included in the same days' order processing. Orders received after this time are not guaranteed for despatch, although we do our best to get all orders out as soon as possible.
* All products quote an estimated lead time to despatch. Delivery times are in addition to lead times. This is particularly relevant for Artoz, Pollen and Lamy orders, some of which are non-stock items.
* All dates quoted are 'working days' (i.e. Monday - Friday).
* If we are out of stock of an item then we will let you know, either by e-mail or telephone.