Returns
We offer a simple 'no hassle returns' policy.
We hope that you will be happy with the goods that you have received. However, if for any reason you wish to return something then simply return it to us for a full refund. Please follow the instructions below:
Please enclose a reference to your order ID/invoice number, your name and please state a reason why you are returning the item. Also refer to any member of staff that you may have been in contact with regarding the return, if applicable. Ideally, include your order reference in the address, as demonstrated below.
Please ensure that all items are packaged carefully to avoid damage. With albums please pay special attention protecting the corners. We cannot refund items returned damaged due to poor packaging. It is your responsibility to return the item/s to us.
Please return the item/s to the address below:
Returns (your order reference)
Bureau Direct
Studio 20, The Arches
Hartland Road
London
NW1 8HR
If you need any further help or assistance please contact us.
All items must be returned within 14 days from receipt.
Business-to-business sales will have a re-stocking fee of 15% applied to all returns (not applicable to personal sales). We are unable to accept returns or issue refunds or credit for any bespoke or tailor-made orders (except in the case of damaged or faulty goods).
Faulty goods can be returned for an exchange or refund. Please return them to the above address and enclose details of the fault or complaint and reference to your order id/invoice number.
All refunds will be processed within 5 working days of receipt of the goods.
