FAQ

Where is my order?

We don't provide an online order tracking system but if you contact us we will provide you with an order status and any relevant tracking information.

What are your delivery charges?

We have a full list of UK Delivery and International Delivery charges available.

How can I contact Bureau Direct?

View our contact page for our full contact details or come and pay us a visit.

How secure is the website?

Our website meets all industry standards for security, ensuring that all your personal and card details are safe and secure. We don't handle your credit or debit card details as these are handled by SagePay, a leading online payment gateway. View our security and privacy page for full information.

Can I order by telephone?

You can call us to place an order if you would prefer, call us on 020 8834 4700

Can I pay by cheque?

Send a cheque made payable to Bureau Direct and write your order reference on the back. Please send the cheque to:

Bureau Direct, 8 Stanley Gardens, London W3 7SZ

NB: paying by cheque will significantly delay your order. We do not recommend this method if your order is at all urgent.

Can I order envelope samples?

Yes we provide an envelope sample service.

Can I change or cancel my order?

You may change or cancel an order up to the point it is despatched. Once it has been despatched you will have to return the order to us and you will be liable for the return postage. Please contact us as soon as you you decide you want to change your order as we aim to process orders straight away. please note that some items are special orders only and some business orders may be liable for a re-stocking fee. Please refer to our terms for full details, or contact us.

Can I return my order?

Please click here to view our returns policy.

How do I use my promotional voucher?

Please click here to find out more on this.

Do your prices include VAT?

Yes, all our prices include VAT unless you are having your order delivered outside of the EU.

Do you remove VAT for non-UK orders in the EU?

In accordance with HMRC regulations, we charge VAT on all orders shippped to an address within the EU. If you are ordering on behalf of a business and can supply a business VAT number then we will be able to remove the VAT for you. Please contact us on this matter. 

Where is my review?

We run two review systems. Firstly, we use Trust Pilot to provide an independent review of Bureau Direct as a business. TrustPilot will email you directly after your order is placed to request a review. You can choose to ignore this if you wish.

We also operate a product review system. You can leave a review on any product on the website. See the 'Review' tab in the product description. It can take a few working days for a review to be published – we always read all reviews before we publish them, and respond to reviews where appropriate.

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