Where is my order?
We don't provide an online order tracking system but if you contact us we will provide you with an order status and any relevant tracking information.
What are your delivery charges?
How can I contact Bureau Direct?
How secure is the website?
Our website meets all industry standards for security, ensuring that all your personal and card details are safe and secure. We don't handle your credit or debit card details as these are handled by SagePay, a leading online payment gateway. View our security and privacy page for full information.
Can I order by telephone?
You can call us to place an order if you would prefer, call us on 020 8834 4700
Can I pay by cheque?
Apologies but we no longer accept payment by cheque. HSBC has now closed our local branch so cheques are simply not a viable payment option for us now.
Can I order envelope samples?
Yes you can - we offer 3 free samples. Please click here to request them.
Can I change or cancel my order?
You may change or cancel an order up to the point it is despatched. Once it has been despatched you will have to return the order to us and you will be liable for the return postage. Please contact us as soon as you you decide you want to change your order as we aim to process orders straight away. please note that some items are special orders only and some business orders may be liable for a re-stocking fee. Please refer to our terms for full details, or contact us.
Can I return my order?
Please click here to view our returns policy.
How do I use my promotional voucher?
Please click here to find out more on this.
Do you offer a discount for military personnel?
We do offer a discount for people serving in the armed forces, through British Army Discounts - visit their website and sign in there.
Do your prices include VAT?
Yes, all our prices include VAT unless you are having your order delivered outside of the EU.
Do you remove VAT for non-UK orders in the EU?
In accordance with HMRC regulations, we charge VAT on all orders shippped to an address within the EU. If you are ordering on behalf of a business and can supply a business VAT number then we will be able to remove the VAT for you. Please contact us on this matter.
Can I place a review?
Yes - we work with Trust Pilot to provide an independent review of Bureau Direct as a business and our products. After placing an order TrustPilot will email you themselves, about a week later, to request a review of us and also the products you ordered. You can choose to ignore this if you wish. Any review placed (good or bad) will appear on our Trustpilot reviews.
Do you brand your stationery?
Yes, we offer a dedicated corporate branding service for branded notebooks, branded diaries and branded pens. Please visit our website for this service.