Privacy Policy

Bureau Direct is owned by Bureau Direct Ltd. At Bureau Direct we are committed to protecting your privacy. This policy explains what data we will collect from you and how we will use it.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).


Why do we collect information from you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. In short, we collect data from you:

  • To allow us to process your order
  • To provide you with the best possible service


What information do we collect from you?

  • Your name – so we know what to call you;
  • Email address – so we can email you order confirmations, delivery delays, product stock alerts etc;
  • Address – so we can deliver your order;
  • Telephone number – we’ll only call if we have a delivery problem or to talk to you about your order;
  • Credit/debit card details  - to process payment of your order. Please note that we do not store credit card details.

We will also send you a review request which is handled by Trustpilot. This will be about 2 weeks after ordering. You can ignore this review request if you wish to do so.

Please note that for stock alerts we will collect your email address to inform you of any stock update alert but we will not use this for any other purpose, such as email marketing or passing your data on to third parties.


We also offer an email newsletter to all customers who are subscribed with us to receive this. This is an opt-in service. You will receive this if:

  • You have made a purchase from us and have opted-in to receiving the newsletter
  • You have registered to receive the newsletter elsewhere on our website

The opt-in for this newsletter is clearly marked and is an entirely optional service.  If you no longer wish to receive our newsletter then we offer a simple unsubscribe facility and you should not receive any further emails from us. If there are any issues concerning this just email us at


Third parties

We do NOT pass your details on to anyone else for marketing purposes. If you opt-in for any of our marketing emails then it is only us that will contact you with information about other products and services we offer.

We do work with other companies to allow us to do this, but the data is always our data and is held securely for our use only. Currently this includes our email marketing and our service/product review requests.


Access to your information

The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us or logging into your account. If you would like to revise the information you have provided to us, or feel that what we currently have on record is incorrect, you may update the information by contacting us or updating it yourself via the My Account link.


The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first, although this is a legal requirement to state this and not something we intend to do.


The contract of sale content will be stored by us. You may store the terms and readily look them up. For safety reasons your order's data are not available via internet. We keep these data in confidence according to our privay policy.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website
features may not function as a result. You can find out more detailed information about our nuse of cookies if you click here.

Further questions

If you have any questions/comments about privacy, you should contact us at