Returns and Exchanges
Whilst we are sure you’ll love the beautiful stationery that you’ve ordered, we understand that sometimes you might have second thoughts. We have tried to make the returns process as simple as possible - see below - but if you have any problems do just get in touch - email us at firstname.lastname@example.org or call us on 020 8834 4700.
If you have a problem with your order…
It doesn't happen often, but sometimes we make a mistake. If we've made one with your order or you have any issues with the goods themselves, please contact us to let us know. You can do this via email using email@example.com or call us on 020 8834 4700 and we will rectify the situation.
If you have changed your mind…
You have the legal right to cancel your purchase within 14 days of receipt of the goods but we will accept unwanted returns for three months from the date of receipt. The easiest way to do this is to return the goods to us in accordance to the below Returns Process.
If you have an account with us, please log on to your account. Select the correct order and then click on Request RMA which is to the top right of the form. From there you can select any items in that order you wish to return. Please choose whether you need a replacement or a refund and fill in the rest of the form. Don’t forget to check the I agree box at the bottom and then click submit request. We will then come back to you with details of how to make the return and the necessary paperwork. Please note that the returns authorisation that you receive from us includes the return address label and the authorisation note. Please pop the authorisation note into a box or an envelope with the goods, attach the returns address to the parcel and send the goods back to us.
If you do not have an account with us, not to worry, you can email us using firstname.lastname@example.org. Please ensure you note down your order number so we can help you as fast as possible. Please also give us a brief explanation on why you wish to return the goods, i.e. faulty, incorrect item etc. We will respond to your email with instructions.
Please note that the returns authorisation will not display the returns address but the returns label does. You can also find our address at the bottom of this page in case you do not have access to a printer. Please include either your returns authorisation or order number to a hand written address label.
We will process all refunds within 5 working days of receipt of the goods.
Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We also recommend using a traceable service with your returns.
Unfortunately we may have to make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of incorrect handling by you.
All Artoz special order papers and envelopes are subject to a 25% restocking fee whether to personal or business customers. We will have sent you an email prior to delivery to make this clear.
Business-to-business sales will have a re-stocking fee of 25% applied to all returns (not applicable to personal sales). We are unable to accept returns or issue refunds or credit for any bespoke or tailor-made orders, except in the case of damaged or faulty goods.
Returns (your order # / returns #)
89-91 Scrubs Lane