Returns and Exchanges
Whilst we are sure you’ll love the beautiful stationery that you’ve ordered, we understand that sometimes you might have second thoughts. We have tried to make the returns process as simple as possible - see below - but if you have any problems do just get in touch - email us at firstname.lastname@example.org or call us on 020 8834 4700.
We will process all refunds within 5 working days of receipt of the goods.
If the item is faulty or damaged:
Get in touch with either by email (email@example.com) or by phone (020 8834 4700) and we will organise a replacement item for you. Please include your order reference number, if possible, and your name and email address so that we can identify the order that we need to deal with.
If the item is unwanted:
You will need to send the item back to us, to the address below:
Bureau Direct Returns
89-91 Scrubs Lane
Please ensure the item/s are well packed as we cannot refund damaged or used goods. We will refund any standard UK delivery postage cost if you paid one, but we do not refund Express shipping charges. We also don't offer a free returns service, so you will need to organise and pay for the goods to be returned to us.
You have the legal right to cancel your purchase within 14 days of receipt of the goods but we will accept unwanted returns for three months from the date of receipt.
All Artoz special order papers and envelopes are subject to a 25% restocking fee whether to personal or business customers. We will have sent you an email prior to delivery to make this clear.
Business-to-business sales will have a re-stocking fee of 25% applied to all returns (not applicable to personal sales). We are unable to accept returns or issue refunds or credit for any bespoke or tailor-made orders, except in the case of damaged or faulty goods.