Terms and Conditions

Please read these Terms and Conditions of sale carefully. By making a purchase on this site you are agreeing to the terms that appear below.

These Terms and Conditions were last updated on 10/12/2018 at 16:41


1. Terms & conditions

1.1 These Terms and Conditions of sale apply to all Bureau Direct sales.

1.2 In these terms and conditions 'Company'” means Bureau Direct Ltd, 'Customer' means the person or company purchasing the goods, 'Consumer'” means individual customers and 'Business' means business-to-business customers. 'Goods' means the goods specified in the job specification and invoice. 'Corporate' means work carried out by our business sales team to an agreed job specification. 'Mail Order' means any stock goods ordered by telephone or online.

1.3 The Terms of sale are taken as the latest published terms at the time of sale. Please ensure you are aware of the precise Terms and Conditions of sale applicable to each order you place.


2. Prices

2.1 The price of goods is as published on the website at time of order confirmation. This is when you have entered all delivery and payment details and are proceeding to confirm the order.

2.2 All prices are exclusive of any delivery/postage and packing charge, which is shown separately.

2.3 All prices are inclusive of VAT (except where clearly stated otherwise).

2.4 The company reserves the right to change any price by publishing the amended price on the website.

2.5 If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.


3. Payment

3.1 Payment must be made for all orders prior to any order being dispatched. Payment must be made either by credit card, debit card or cheque. All payments by cheque will take 5 working days from receipt of the cheque to allow for funds to clear, before the order is processed for dispatch.

3.2 All payment details supplied will be subject to our own security checks, which helps eliminate fraud. All payment details supplied must be correct, otherwise we reserve the right to refuse an order for failing to adhere to basic credit card security measures. This includes providing accurate and up-to-date information, which must include the name and address of the cardholder.


4. Delivery

4.1 All orders are despatched according to our latest delivery charges. Click here to view the latest charges.

4.2 All orders will be dispatched to the delivery address supplied. For Express rate deliveries a signature will be required for acceptance of the order. Please advise us if this will not be possible.

4.3 The Company reserves the right to change the method of delivery including the carrier used (but not the commitment on time) if circumstances require this.

4.4 Some delivery services may require a signature upon receipt. In the event of a non-delivery due to the customer being unavailable, it is the responsibility of the customer to find a suitable alternative for delivery. We will offer the options of a collection from the carrier's local depot, an re-delivery to the same address, a re-direction, a Saturday delivery or a collection from us at our premises. In some of these cases there may be an additional fee applicable. The costs of this vary and are dependent on location, weight and date. Details are available on request.

4.5 The Standard and Express delivery options are offered as additional services, and as such they are non-refundable in the event of an order being returned. These services are optional extra services, as opposed to the Saver delivery option which is the basic delivery services and as such forms part of the contract.


5. Cancellation

5.1 Consumers have the right to cancel an order before it is dispatched. This will not result in any charges being made. Any charges already made will be refunded in full.

5.2 Business orders which are cancelled before dispatch may be subject to a re-stocking fee.

5.3 Cancellation after an order has been dispatched is subject to different terms. See under Refunds and returns for full details on this.


6. Refund and returns

6.1 Consumers. Under the UK Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel. You may cancel your order in writing or by another durable medium, or by returning the products accompanied by a cancellation notice. We allow you to do this up to 14 days from receipt of goods. This does not apply to business-to-business sales. It is the responsibility of the customer to ensure that the goods are returned to us in perfect condition. The costs of postage for returning the goods are the responsibility of the customer, except in the case of faulty goods. Please click here to view full details on how to return goods.

6.2 Business-to-business sales will have a re-stocking fee of 15% applied to all returns.

6.3 We are unable to accept returns or issue refunds for any bespoke (branded or tailor-made) orders (except in the case of damaged or faulty goods). Any cancellation of a bespoke order after the job has been approved will result in a cancellation fee, which will be at least 15% of the value of the order, and may be as much as 100% depending on what stage of production the order is cancelled.

6.4 You may cancel your order in writing or by another durable medium. You can contact us here.

7. Guarantee

7.1 We offer a guarantee of one year from the date of purchase against mechanical failure. This specifically excludes faults caused by accident or misuse. The guarantee also excludes cosmetic damage.

7.2 This guarantee does not affect your statutory rights.

7.3 If a product proves to be faulty within that period as a result of mechanical failure you may return it to us for a refund or exchange. You must provide us with the original invoice, dispatch note or other proof of purchase. Please return the item to:

Bureau Direct Returns

89-91 Scrubs Lane

London NW10 6QU

7.4 The guarantee of one year is valid on all products unless stated clearly on the product page for that item.


8. Liability

8.1 The Company will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

8.2 While The Company has taken every care to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Company will not be responsible for any errors or omissions or for the results arising from the use of such information.

8.3 While The Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

8.4 The Company will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Company does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Company.


9. Privacy

9.1 For full details on our current privacy policy please click here.


10. General

10.1 The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of SoHo Express Ltd. ALL RIGHTS ARE RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without approval from The Company.

10.2 The Bureau logo/paperclip symbol is a trademark symbol, and as such the use of this logo is prohibited without prior permission.

10.3 The contract between the Company and the Customer shall be governed by and construed in accordance with English Law

10.4 www.bureaudirect.co.uk and www.bureau-online.co.uk are operated by Bureau Direct Ltd.

10.5 www.bureaudirect.co.uk and www.bureau-online.co.uk are owned by Bureau Direct Ltd.